Returns, Refunds & Cancellations
Last updated: 14 October 2026
We want you to be satisfied with your PC Edge purchase. This policy explains how to return a product, request a refund or cancel an online order.
1. Change of mind
If you purchase a PC Edge product online as a consumer, you generally have 14 days from the day you receive your order to notify us that you wish to cancel your purchase.
You do not need to give a reason.
After notifying us, you have a further 14 days to return the product.
Products must be handled with reasonable care. You may be responsible for any reduction in the product's value caused by handling beyond what is necessary to inspect its nature, characteristics and functioning.
2. How to request a return
To request a return, contact us using the contact details displayed on our website.
Please include:
- Your order number.
- Your name.
- The product you wish to return.
- Confirmation that you wish to cancel your purchase.
We will provide instructions for returning your product.
Please return the product within 14 days of notifying us that you wish to cancel.
3. Return postage
For a change-of-mind return, the customer is responsible for the direct cost of returning the product, provided this requirement has been clearly communicated before purchase.
Please package the product securely to reduce the risk of damage during transport.
4. Faulty or incorrect products
Your statutory consumer rights are not affected by this policy.
If your PC Edge product is faulty, damaged on arrival or does not match its description, please contact us with your order number and details of the problem.
Depending on the circumstances and your statutory rights, you may be entitled to a repair, replacement, price reduction or refund.
Where a return is required because a product is faulty or does not conform to the contract, we will cover the applicable return costs in accordance with consumer law.
5. Refunds
If you cancel an eligible online purchase within the statutory cancellation period, we will refund you in accordance with applicable consumer law.
Refunds will normally be made using the original payment method unless another method is agreed.
Where required by law, refunds will include the cost of the least expensive standard delivery option offered at the time of purchase.
We may delay a refund until we have received the returned goods or you have provided evidence that you have sent them back, whichever happens first, where permitted by law.
6. Damaged deliveries
Please contact us as soon as reasonably possible if your order arrives damaged or incomplete.
Include your order number and photographs if available. We will assess the issue and help arrange an appropriate resolution.
This request for information does not limit your statutory rights.
7. Exchanges
If you would prefer an exchange, contact us before returning the product. We will explain the available options.
Exchanges do not replace or restrict any statutory rights you may have.
8. Statutory rights
Nothing in this policy excludes, restricts or replaces your rights under Irish or applicable EU consumer protection law.
This policy applies alongside those rights.
9. Contact
For returns, refunds or cancellation requests, please contact us using the contact information published on the PC Edge website: info@pcedge.ie ยท 087 974 1726.